Terms of Service

Last updated: September 22, 2026

These terms govern your use of ImmCase, the practice-management service provided by ImmCase Digital Solutions Ltd (“ImmCase”, “we”, “us”). By creating an account, starting a trial or using the service, the firm or individual doing so (“you”, “your firm”) agrees to them. If you are agreeing on behalf of a firm, you confirm you are authorised to bind it.

How we handle personal information is described in our Privacy Policy, which forms part of these terms.

1. The service

ImmCase is software for running an immigration practice: contacts, applicants, cases, documents, checklists, forms, quotes, invoices and related tools. We provide it on a subscription basis, hosted by us. We may add, change or withdraw features over time; where a change materially reduces functionality your firm relies on, we will give reasonable notice.

2. ImmCase is software, not professional advice

This is the most important term in this document, so we have put it near the top.

ImmCase does not provide legal or immigration advice and is not a substitute for the professional judgement of a licensed representative. Checklists, templates, processing-time indicators, point calculations, generated forms and similar aids are conveniences, not determinations. They may be incomplete or out of date, and government requirements change without notice.

Your firm remains solely responsible for the advice it gives, for the accuracy and completeness of everything it files, for meeting every deadline, and for its obligations to its regulator, its clients and the authorities it deals with. You must review any document, calculation or submission the software produces before relying on it or sending it. Nothing in ImmCase creates a representative relationship between us and your clients.

3. Accounts

Your firm creates user accounts for its own staff and decides what each may see and do. Your firm is responsible for everything done under those accounts.
Give accurate registration details and keep them current.
Credentials are personal. Do not share them, and tell us promptly if you believe an account has been compromised.
Your firm should remove access for anyone who leaves. Note that multi-factor authentication is not yet available in ImmCase; access is protected by password controls and session expiry.

4. Free trial

New firms may start a 14-day free trial. No credit card is required to begin it, and it does not convert into a paid subscription by itself — if you do nothing, the trial simply ends and access stops. To continue, choose a plan and provide payment details before the trial expires.

Trials are intended for genuine evaluation, one per firm. Data you enter during a trial is kept for a short period afterwards so you can subscribe without losing it, and is then deleted. If you want your trial data removed sooner, ask us.

5. Plans, fees and billing

Plans. Subscriptions are offered on the plans published at immcase.com/pricing. Every plan includes the full platform; plans differ in capacity, not in features.
Currency and cycle. Fees are quoted and charged in Canadian dollars unless we agree otherwise in writing, and are billed monthly in advance.
Payment. Payments are processed by Stripe. By subscribing you authorise recurring charges to your payment method until you cancel. Card details are handled by Stripe, not by us.
Renewal and cancellation. Subscriptions renew automatically each cycle. You may cancel at any time, effective at the end of the cycle you have paid for. Fees already paid are not refundable except where the law requires it or we agree otherwise.
Taxes. Fees are exclusive of taxes, which are added where applicable.
Price changes. We may change our prices with at least 30 days’ notice before they take effect for your firm. If you do not accept a change, you may cancel before it applies.
Non-payment. If a payment fails we will try to reach you. We may suspend access to an account that remains unpaid, and we will give notice before doing so. Suspension does not delete your data; section 10 governs what happens to it.

6. Your data

It stays yours. The records, documents and content your firm puts into ImmCase belong to your firm. We claim no ownership of them.
What we may do with it. You grant us only the permission we need to host, process, back up, transmit and display your data in order to operate the service for you, and to comply with the law. Nothing more. We do not use your firm’s data for advertising, we do not sell it, and we do not use it to train machine-learning models.
Your responsibilities. You are responsible for having the right to put the data into ImmCase, for its accuracy, and for meeting your own obligations to the people it describes.
Getting it out. You may export your data at any time during the subscription, and on termination we provide a complete export in a machine-readable format at no charge.

7. Connected accounts

ImmCase can connect to services you already use, such as an Outlook, Microsoft 365 or Gmail mailbox. When you connect one, you authorise the access yourself through that provider and you continue to be bound by that provider’s own terms. You can withdraw the access at any time, from ImmCase or from the provider. We are not responsible for a third-party service’s availability, or for changes it makes that affect the connection. What we do with mailbox data is set out in the Privacy Policy.

8. Acceptable use

Do not use ImmCase to break the law or to help anyone else do so; to send unsolicited bulk email; to store or distribute malware; to infringe anyone’s rights; to attempt to gain access to another firm’s environment, to our systems, or to any data you are not entitled to; to probe, scan or load-test the service without our written permission; to resell or provide the service to third parties unless we have agreed to it in writing; or to reverse-engineer the software except to the extent the law permits despite this restriction.

9. Availability and support

We work to keep ImmCase available and monitored, and we apply security and dependency updates on a regular cadence. We do not commit to a specific uptime percentage unless we have agreed one with your firm in writing. Planned maintenance is scheduled outside business hours where we reasonably can, and we give notice of work likely to interrupt the service. Support is provided by email at privacy@immcase.com during business hours.

10. Suspension, termination and what happens to your data

You may stop using ImmCase and cancel at any time.
We may suspend or terminate an account for non-payment, for a material breach of these terms that is not corrected within a reasonable period after we raise it, or immediately where use threatens the security or integrity of the service or of other firms.
After termination we keep your firm’s data available for retrieval for 30 days so you can export it, then delete it from production systems no later than 90 days after closure, and from backups as those backups expire on their normal cycle, as set out in our Data Processing Agreement. Tell us if you need it removed sooner, and we will confirm deletion in writing.

11. Our intellectual property

ImmCase, its software, design and documentation remain ours. Your subscription grants your firm a non-exclusive, non-transferable right to use the service during the subscription, and nothing more. Feedback you send us is welcome and we may act on it without obligation, but we will not identify your firm publicly without permission.

12. Confidentiality

We treat your firm’s data and non-public information as confidential, disclose it only to personnel and sub-processors who need it to deliver the service and are bound to protect it, and use it for no purpose other than providing ImmCase to you. This survives the end of the subscription. We recognise that your firm has its own confidentiality obligations to its clients, and we design and operate the service to support them.

13. Disclaimers

Except as expressly stated in these terms, ImmCase is provided “as is”. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that it will produce a particular outcome in any immigration matter. Some jurisdictions do not allow certain disclaimers, in which case they apply to you only to the extent permitted.

14. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or anticipated savings, however caused. Our total liability arising out of or relating to these terms or the service, in aggregate, is limited to the fees your firm paid us in the twelve months before the event giving rise to the claim.

These limits do not apply to your obligation to pay fees, to either party’s liability for fraud or wilful misconduct, or to any liability that cannot be limited by law. Given section 2, we are not liable for the consequences of professional decisions your firm makes, for filings it submits, or for deadlines it misses.

15. Indemnity

Your firm will defend and indemnify us against third-party claims arising from its data, from its use of the service in breach of these terms, or from the professional services it provides to its own clients, except to the extent the claim arises from our breach of these terms.

16. Changes to these terms

We may update these terms. The current version is always posted here with its date. We will give subscribing firms at least 30 days’ notice of a material change before it takes effect; continuing to use ImmCase after that means you accept it. If you do not accept it, you may cancel before it applies.

17. Governing law

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The courts of British Columbia have exclusive jurisdiction, and each party submits to them. If any provision is held unenforceable, the rest remains in force. Nothing here deprives a consumer of protections they have under the mandatory law of their own country of residence.

18. Contact

ImmCase Digital Solutions Ltd
Email: privacy@immcase.com
Website: www.immcase.com